Frequently Asked Questions
About On Course Golf
What is On Course Golf?
Where do you deliver to?
Can I order from multiple Pro Shops?
How much does shipping cost?
Is there a minimum order amount?
What happens if I am not home when the delivery arrives?
Can the driver call me when he arrives as my doorbell/buzzer doesn’t work?
Can I place an order over the phone/via email?
What do I do if I have a complaint or query?
Click & Collect
Can I pick up my order?
Can I do same day click and collect?
What time can I collect my order?
Are gift vouchers digital or physical?
When will my gift voucher be sent to me?
How do I redeem a gift voucher?
How long are gift vouchers valid for?
I have a question relating to a gift voucher, who can I speak to?
I have misplaced my gift voucher in my inbox, who do I contact?
Can I use multiple vouchers in a single transaction?
Where can I check my gift voucher balance?
Can I choose how much the voucher is for?
Can I write a custom message?
How do I contact Customer Service?
Do I need to set up an account to place an order?
I've forgotten my password - what should I do?
What happens when we receive a failed delivery attempt notification?
Can I change my order before it's sent out?
I have not received an order confirmation
What is a backorder email?
How can I check if a product is in stock?
Is GST included in the online web price?
Shipping & Delivery
How can I track my order?
If I only placed one order, why am I receiving multiple parcels?
I've received one item, but where's the rest of my order?
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